Shipping policy
Shipping Policy
Free tracked shipping worldwide
Every order ships for free, with tracking included.
Processing time
Orders are processed and shipped within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.
Delivery time (after shipping)
- Items shipped from our EU warehouse: Europe 5–10 business days · Rest of the world 10–20 business days
- All other items: 10–20 business days worldwide
The estimated delivery time is shown on each product page.
Track your order
You can follow your parcel anytime on our Track your order page using the tracking number from your shipping email.
Multiple items
If you order several products, they may ship from different warehouses and arrive in separate packages. Nothing to worry about, it's just how they ship.
Customs and import fees
Orders within the EU are shipped from inside the EU, so no customs fees apply. For countries outside the EU, your local customs office may charge import duties or taxes. These are set by your country and are not included in our prices.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible and we'll do our best to update it before your order ships.
Delayed or lost parcel
If your tracking hasn't updated for 30 days or your parcel hasn't arrived, contact us and we'll send a new one or refund you in full.
Questions?
Email us at supportzemae.co@gmail.com. We're happy to help.
Paste it into Indstillinger → Politikker → Forsendelsespolitik and click Gem.
One more thing: "no customs fees in the EU" is only true for products shipped from Germany. If any of your other products ship from China, EU customers may pay VAT on import. Check where the other 4 products ship from in AutoDS. If they're all from China, delete that sentence and keep the original customs text.