Refund policy
Refund & Return Policy
30-Day Happy Cat Guarantee
We want you and your cat to be happy with your order. If you're not, you have 30 days from delivery to reach out, and we'll make it right.
Damaged, faulty or wrong item
Just email us a photo and your order number. We'll send a free replacement or give you a full refund, whichever you prefer. No need to send anything back.
Not happy with your purchase?
No problem. Contact us within 30 days of delivery and we'll help you with a return or refund.
- Email us first at supportzemae.co@gmail.com with your order number, and we'll send you the return details.
- Return shipping is paid by the customer, unless the item was damaged or wrong.
- Once we receive the item, we'll refund the item price to your original payment method within 14 days.
Lost parcel
If your parcel hasn't arrived or tracking hasn't updated for 30 days, let us know and we'll send a new one or refund you in full.
Questions?
We're real people and happy to help.
zemae.co · Ravnkildevej 133, 9220 Aalborg, Denmark
Email: supportzemae.co@gmail.com